Privacy & Cookie Policy

Last updated: 24 June 2026

Hannon Constructions (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect through our website, how we use it, who we share it with, and the cookies and tracking tools we use. It is written to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or providing information to us, you acknowledge that your information may be collected, used and disclosed in accordance with this Privacy & Cookie Policy.

1. Information we collect

We collect personal information in the following ways:

• Contact form submissions — when you fill out a form on our website (e.g. an enquiry or quote request), we collect details such as your name, email address, phone number, property address, and any project details or message you provide.
• Website usage data — collected automatically through Google Analytics and Google Search Console, including pages visited, time on site, device and browser type, approximate location (derived from IP address), and how you arrived at our site (e.g. search engine, referral link).
• Information you provide directly — for example, over email, phone, or in person, if you engage us for a project.

2. How we use your information

We use the personal information we collect to:

• Respond to your enquiry and provide quotes or information about our services
• Communicate with you about a current or prospective build
• Maintain records of client and project communications in our customer relationship management (CRM) system, where relevant to an enquiry or project
• Understand how visitors use our website, so we can improve its content and performance
• Comply with our legal obligations

3. Who we share your information with

We do not sell, rent, or share your contact details with third parties for marketing purposes.

We only share personal information where it is necessary to deliver your home build or renovation project, including with:

• Trades, subcontractors, and suppliers directly engaged on your project, where they need relevant details (such as your site address or project specifications) to carry out their work
• Key personnel involved in managing or delivering your project, including site supervisors, consultants, and other professionals engaged on the build

We do not share contact form information collected through our website with any third party. It is stored within our website’s systems and, where relevant to a genuine enquiry, in our CRM.

We may also disclose personal information where required by law, such as in response to a valid legal request from a government or regulatory authority.

4. Overseas storage of your information

Some of the third-party services we use, including website analytics and cloud-based software providers, may store information on servers located outside Australia. We take reasonable steps to ensure that any providers we use handle your information securely and in accordance with applicable privacy laws.

5. Cookies and website tracking

Our website uses cookies and similar tracking technologies provided by Google, specifically:

• Google Analytics — to understand how visitors use our website (e.g. which pages are viewed, how long visitors stay, and what device or browser they use)
• Google Search Console — to understand how our website appears in and performs within Google Search results

These tools use cookies to collect information in an anonymous or pseudonymous form. We do not use this data to personally identify you. You can find out more about how Google collects and processes data through these services at Google’s Privacy & Terms page: https://policies.google.com/privacy.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how parts of our website function. You can also opt out of Google Analytics tracking specifically by installing the Google Analytics Opt-out Browser Add-on.

We do not currently use cookies for advertising, remarketing, or third-party tracking purposes beyond Google Analytics and Search Console.

6. Data storage, security and retention

Personal information submitted through our website is stored securely within our website hosting platform and, where relevant, our CRM system.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include secure cloud-based systems, password protection, restricted staff access, and the use of reputable third-party service providers.

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

7. Access and correction

You can request access to the personal information we hold about you, or ask us to correct or update it, at any time by contacting us using the details below.

8. Privacy complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing using the details below. We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). Generally, you should allow us at least 30 days to respond before escalating. You can contact the OAIC at www.oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page indicates when it was last revised.

10. Contact us

If you have any questions about this policy, or wish to access, correct, or request the removal of your personal information, please contact us:

Hannon Constructions

Email: info@hannonconstructions.com.au

Privacy contact

If you have any questions, concerns or complaints about how we handle your personal information, please contact:

Hannon Constructions

Email: hannonconstructions@bigpond.com

Phone: 0419 791 059

We will respond to privacy enquiries and complaints within a reasonable timeframe.